FAQs
What happens on your first visit?
1
Before your first visit, we’ll ask you to complete a short onboarding form so we can understand your home, routines and priorities. On the day, we’ll have a quick chat if you’re there — or get started using the information you’ve provided. If we need to clarify anything, we’ll simply get in touch.
Do I need to leave a list?
2
No. When you sign up with us, we’ll find out as much as possible about your home and routine, including what you’d like us to focus on. If anything changes or you have something specific you’d like us to do, you can simply leave us a list or message, or let us know in advance of our visit.
Will it always be the same person?
3
Yes. We’ll make sure you always have the same member of our team so that if you’re in when we visit you’ll see a familiar face and enjoy a consistent, efficient service.
Are you insured?
4
Yes. We hold full public liability insurance, including accidental damage cover.
Are your team DBS checked?
5
Yes. All team members are DBS checked and documentation is available on request.
Is this a cleaning service?
6
No. We’re a household concierge service. We restore your home after the morning rush — taking care of laundry, tidying, organising spaces and everyday tasks.