FAQs
What happens on your first visit?
1
We take a few minutes to get to know your home and your priorities. Ideally, we’ll arrive shortly before you leave for the day, or at a convenient time that works for you.
Do I need to leave a list?
2
No. We quickly get to know your home and routine. If anything changes, or you’d like to let us know something, you can always call, message or email us.
Will it always be the same people?
3
Yes. We always work as a pair, so you’ll see familiar faces and enjoy a consistent, efficient service.
Are you insured?
4
Yes. We hold full public liability insurance, including accidental damage cover.
Are your team DBS checked?
5
Yes. All team members are DBS checked and documentation is available on request.
Is this a cleaning service?
6
No. We’re a household concierge service. We restore your home after the morning rush — taking care of laundry, tidying, organising spaces and everyday tasks.